Sales Operation Manager

1. EXCEED SALES AND PROFITABILITY TARGETS
- Overall responsibility for sales, profit, stock loss, expenses & wages
- Plan the annual budget per store in conjunction with the General Manager
- Work effectively with internal support departments (Marketing, Merchandise, and Business Development) to develop effective sales strategies
2. INSPIRE AND DEVELOP THE TEAM
- Lead inspire the team to deliver process efficiencies
- Responsible for developing the best talent with skills to complete the operational job roles
- Set goals, support personal development plans opportunities linked to performance
- Manage the operational training of store processing
- Recognize achievements across all level of employees
- Manage teams adherence to the brand dress grooming standards
- Provide effective leadership to your store operations team / Area Manager
3. CUSTOMER SERVICE
- Support the consistent communication
- Oversee the implementation of customer service standards in all stores, and ensure
customer satisfaction and efficient handling of complaints.
- Conduct regular store visits to review operational standards and monitor quality of
customer service.
- Observe the standards and provide feedback to Operation executive and Store
managers to take appropriate action at store level.

- Able to communicate with people of all levels with good flexibility and initiatives
- Good Grooming, energetic, mature and attentive to details
- Previous experience of managing a Brand including merchandise, Store Operations & Principle relationships is essential
- Proven ability to manage a retail budget, sales versus targets and high achievement of results against forecasts
- Strong people management, training, recruitment and performance management skills
- Multi-site or Area Management experience in overseeing multiple store locations is essential
- Excellent communication and presentation skills
- Excellent in customer service skills
- Be able to travel domestically and overseas for training and other tasks required.

- Performance bonus, Sale Season bonus
- Abroad training
- Laptop

Viet Thai International JSC (VTI) was established in 1998 and today has grown to one of the largest consumer marketing and multi-unit retail operators in Vietnam.

The Company’s vision is to play a significant part in improving the quality of life for Vietnam’s rising middle class.

Over the past decade, VTI has been instrumental in shaping the country’s modern retail and branding environment. This is through a portfolio of Company-owned brands such as Highlands Coffee, Pho 24. Additionally, VTI represents leading international brands including Hard Rock Cafe, Swarovski, , ALDO Shoes & Accessories...

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