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* DUTIES
- Understand UPS service, product, systems and procedure
- Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner
- Update the pick up arrangement, UPS supply request and tracking follow up.
- Identify and record customer concern or issues
- Recommend solutions to service concerns to management
- And any other duties assigned from time to time
* REQUIREMENTS (As country specifics)
- Diploma, College degree or with at least 2 years relevant experience
- Typing speed at >30 wpm
- Good command of written and spoken English
- Patient and pleasant personality
- Good telephone etiquette
- Problem solving skills
- Willing to work shift from Mon-Sat
Chưa cập nhật
UPS is the world’s largest package delivery company and a global leader in supply chain and freight services. With more than a century of experience in transportation and logistics, UPS is a leading global trade expert equipped with a broad portfolio of solutions. Everyday we manage the flow of goods, funds and information in more than 200 countries and territories worldwide. In line with our rapid growth in the Asia Pacific Region as well as in Vietnam, we are looking for resourceful, result-oriented and self-motivated individuals to fill up the following position:
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