Customer Service Center (Team Lead / Coach)

- Assist Supervisor in ensuring department goals are met

- Recommend solutions and service recovery to service concerns/problems

- Responsible in deploying staffing when necessary

- Ensure high service level when responding to customer’s enquiries

- Capable of handling and providing solutions to customer’s complaints timely and accurately

- Able to coordinate with relevant departments (e.g. Center, Hub, Brokerage, etc.) effectively

- Assist Supervisor in maintaining department procedures

- Assist to lead the group in day to day operations

- Assist to lead the group in the absence of the Supervisor

- Compile daily statistic reports

- Handle inbound calls where required to stay current with customer expectations

- Take escalated calls

- And any other duties assigned from time to time

- College Degree with at least 2 years of relevant experience

- Good communication and telephone skills

- Positive working attitude, initiative, patient and service oriented

- Able to work independently

- Microsoft skills is a pre-requisite

Chưa cập nhật

UPS is the world’s largest package delivery company and a global leader in supply chain and freight services. With more than a century of experience in transportation and logistics, UPS is a leading global trade expert equipped with a broad portfolio of solutions. Everyday we manage the flow of goods, funds and information in more than 200 countries and territories worldwide. In line with our rapid growth in the Asia Pacific Region as well as in Vietnam, we are looking for resourceful, result-oriented and self-motivated individuals to fill up the following position:

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