Senior Product Specialist is responsible for participating in and supporting development and effective management and enhancement of cash loan products and their marketing mix (product parameters and process, price, promotions and place) and formulating and achieving cash loan product’s strategic and financial objectives (budget, sales plan, profitability, product KPI’s, CBA, etc.
Be responsible for participating in and supporting development, management and enhancement of cash loan products (entire cash loan lifecycle from planning via concepts, phasing out the cash loan products to concrete sales and marketing activities) to achieve company over-all strategic, business and financial goals.
Defines, monitors and manages cash loan profitability, KPIs, NPS and reporting.
Monitors end-to-end cash loan processes, identifies and initiates improvements/simplifications in processes in cooperation with other relevant internal departments and/or external partners.
Cooperates with Risk, Operations and IT Departments to find best methods and approaches to deliver credit offers, credit initiation and lending capabilities to potential and existing customers (necessary to deliver on both growth and customer experience).
Initiates and cooperates with Sales Training team on preparation of trainers (train the trainer approach), cash loan training materials, training courses and sales tools, etc.
Provides technical cash loan help desk/support service to other relevant company departments, to partners and customers. Addresses and solves all issues and complaints related to cash loan products.