Sat - Program Consultant Officer

* Job Purpose:

- Give counselling to customers then convince them enroll.

* Main Responsibilities:

- Giving counselling to customers (Walk-in, Phone in, Referral, Chat online, Database Telesales, etc…)

- Recording customers’ information into computer, software.

- Bringing customers for Center facilities Tour.

- Grouping learners for Placement test.

- Weekly updating the list of those who pay tuition fee

- Following up students finished classes to re-enroll for next course.

- Following up all potential customers.

- Making Invoice, collect tuition fee, book fee, issue red invoice.

- Conducting students’ survey, handling complaints, recording&transferring feedback form to Department or staff in charge.

- Making business plan weekly/monthly.

- Handling customers complaints and requests within authority.

- Completing and maintaining report of customers’ complaints and requests.

- Conducting meeting actively with line Manager and/or other departments to overcome customer complaints effectively.

- Learning about products and services and keeping up to date with changes.

- Supporting local marketing activities on campus and outside.

- Working closely with other departments to provide the best service for customers.

- Achieving monthly sales target for New-enroll and Re-enroll.

- Other duties assigned from time to time by the Center Manager and Sylvan Academic Department.

- Holding a bachelor’s degree; majoring in English or Business Administration is prioritized

- If English is not your major, IELTS 6.0 is required (an equivalent test is arranged if the applicant does not hold the required IELTS certificate)

-  Having experience with overseas study services for USA Colleges

- Being good at using computer, Internet, Word, Excel.

- Being able to work independently and with a team under pressure

- Having excellent skills of communication, persuasion and problem solving.

- Being friendly, patient, and sensitive to a diversity of customers.

Chưa cập nhật

AMA hướng đến trở thành hệ thống trung tâm Anh ngữ hàng đầu Việt Nam; với chất lượng giáo dục, đào tạo chuẩn Quốc tế; và là trung tâm có quyền tổ chức khảo thí các cuộc thi ngoại ngữ có giá trị toàn cầu. Bên cạnh đó, AMA hướng đến trở thành tên tuổi lớn về nhượng quyền thương hiệu trong lĩnh vực giáo dục Anh ngữ trong và ngoài nước.

-