Program Consultant Officer

* Job Purpose:

- Give counselling to customers then convince them enroll.

* Main Responsibilities:

- Give counselling to customers (Walk-in, Phone in, Referral, Chat online, Database Telesales, etc…)

- Recording customers’ information into computer, software.

- Bringing customers for Center facilities Tour.

- Giving Placement test then find suitable classes for them enroll.

- Following up students finished classes to reenroll for next course.

- Following up all potential customers.

- Making Invoice, collect tuition fee, book fee, issue red invoice.

- Conduct student’s survey, handle complaint, record & transfer feedback form to Department or staff incharge.

- Making business plan weekly/monthly.

- Manage the process of gifts exchange for students.

- Handling customers complaints and requests within authority.

- Completing and maintaining report about customers’ complaints and requests.

- Conduct meeting actively with line Manager and/or other departments to overcome customer complaint effectively.

- Learning about products or services and keeping up to date with changes.

- Support local marketing activities on campus and outside.

- Working closely other department to provide the best service for customers.

- Achieve monthly sales target for New-enroll and Re-enroll.

- Other duties assigned from time to time by Regional Center Manager.

-  Graduate from a college or higher, major in sales is as priority. 

- Be good at using computer, internet, Word, Excel.

- Be able to work under pressure.

- Be able to work in a team.

- Good skill of communication and persuasion.

- Be responsible, dependable, honest, and mature.

- Be friendly, patient, and sensitive to a diversity of students.

Chưa cập nhật

AMA hướng đến trở thành hệ thống trung tâm Anh ngữ hàng đầu Việt Nam; với chất lượng giáo dục, đào tạo chuẩn Quốc tế; và là trung tâm có quyền tổ chức khảo thí các cuộc thi ngoại ngữ có giá trị toàn cầu. Bên cạnh đó, AMA hướng đến trở thành tên tuổi lớn về nhượng quyền thương hiệu trong lĩnh vực giáo dục Anh ngữ trong và ngoài nước.

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