- Leads a team of operators to ensure the stores are achieving the customer service experience required for the brand to grow, be recognized as the premium food venue in Vietnam and at the same time achieving the sales and profits.
- Seeks opportunities to improve profitability.
- Recognizes marketing possibilities and champions the programs to support these.
- Encourages changes that will benefit bottom line.
- Provides teams with clear goals, targets and projects that will enhance service and overall performance of units.
- Delegates responsibilities and follows up.
- Engages landlords and drives activities related to stores and neighborhoods
- Ensures healthy pipelines for future growth.
- Recognizes weaknesses and turns them into opportunities.
- Manages relationships amongst functions.
- Supports programs that increase productivity and results.
- Achieves annual operating plan.
- Overall growth of units.
- Recruitment, training and retention of operating team.
- Supports market leadership position.