* BASIC FUNCTIONS & RESPONSIBILITIES
- Be responsible for driving sales for center’s products
- Create and maintain a stable and good relationship with prospects and customers.
- Update customer database, track their status daily and report
- Collaborate with other departments and provide inputs to improves services delivered to customers as well as efficiency of daily operation tasks;
- Other tasks required by Line Manager.
* PRINCIPLE DUTIES &RESPONSIBILITIES
- Counsel and sell English courses via telemarketing, face-to-face consultancy and other sales channels;
- Contact customers to update new courses and other programs;
- Be responsible for maintaining and updating customer database; keeping track of customer status through Daily Sales Report
- Surpass sales target set by Line Manager;
- Collaborate with Customer Service Officers to deal withcustomers’ complains or question related to admission and class management;
- Coordinate with MKT to organize public events (English Club, orientation workshop, …);
- Provide inputs on customer needs, product features and marketing ideas (with Marketing Dept. and others related Dept)
- Maintain high quality of service towardsall customers and prospects;
- Perform other sales administrative duties; support Line Manager and/or other teams forother tasks the business may require.
* WORKING TIME:
- Maximum 44 hours shift work a week, timetabled by the immediate manager in consonance with the Admissions requirements. Lunch break 12:00 - 1:30 pm. Outside work-hours required from time-to-time when tasks need to be completed on time.