Consultation And Service Team Leader

* * BASIC FUNCTIONS & RESPONSIBILITIES
* Supervising, coaching the team to:
- Drive sales for center’s products
- Create and maintain a stable and good relationship with prospects and customers.
- Update customer database, track their status daily and report
- Collaborate with other departments and provide inputs to improves services delivered to customers as well as efficiency of daily operation tasks;
- Being responsible for his/her own sales target
- Maintain customer satisfaction
- Co-ordinate with and support other teams
** PRINCIPLE DUTIES & RESPONSIBILITIES
* Under the supervision of and in-coordination with Center Manager:
- Allocate sales target among team members
- Allocate prospects to team members
-Propose actions in case of potential class delay or cancellation and any action to keep customers
- Allocate customer inquiries and questions to team members
- Solve customers’ complains, inquiries, and questions
- Provide timely support & coaching to team members
- Provide regular assessment of team’s and team members’ sales and customer service skills and performance
- Summarize, report and update class opening status, team members’ sales performance
- Supervise the team in maintaining and updating customer database; keeping track of customer status through Daily Sales Report and other tools/system.
- Co-ordinate with and support Customer Service team to provide the best of service and consultation to customers on daily basis
Provide input and support as appropriate to Academic, Sales, Customer Service, Marketing,
- Maintain high quality of service towards all customers and prospects;
- Perform other sales administrative, school management duties and support Line Manager/Supervisor as assigned.
* WORKING TIME:
- Maximum 44 hours shift work a week, timetabled by the immediate manager in consonance with the Admissions requirements. Lunch break 12:00 - 1:30 pm. Outside work-hours required from time-to-time when tasks need to be completed on time.

* QUALIFICATION REQUIRED
- Result oriented and “can do” attitude
- Experienced in sales or related areas
- Good English (presenting, writing, listening, reading)
- Excellent communication skills (both verbal and written)
- Excellent interpersonal skills and collaborative working manner
- Work well under pressure

Chưa cập nhật

Công ty TNHH giáo dục Khánh Minh đối tác nhượng quyền tại Hưng Yên của Công ty TNHH language link Việt Nam.

Công ty có trung tâm tiếng anh language link tại tầng 4 tòa nhà Phúc Thành, phường Bần Yên Nhân, thị xã Mỹ Hào, tỉnh Hưng Yên. Giảng dạy các chương trình theo đúng tiêu chuẩn của hệ thống language link quốc tế.

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