Business Development Support (Travel/tourism)

Job title: BUSINESS DEVELOPMENT SUPPORT
Employment status: FULL TIME EMPLOYEE
Department: SALES
Job Location: HANOI
Report to: SALES GENERAL MANAGER
Direct report from: N/A
PRIMARY OBJECTIVE
This is a very exciting role in a dynamic & forward thinking DMC. The role is to provide a business development support function to the Vivu Journeys Sales Offices preparing and winning new business & supporting existing accounts. The primary purpose of this role is coordinate new business proposals for Vivu Journeys operating countries & assisting on account management of existing clients in a proactive and professional manner. The right candidate needs to be hungry for success personally and professionally and work well within a global team, but also have the ability to work autonomously.
RESPONSIBILITIES
1/ Business Development Support
- In conjunction with BDMs and Sales GM’s, coordinate proposals to win new business including:
- Coordinating cold pitches from sales wish-lists for each source market
- Understand who we are pitching against and what areas we need to focus on (i.e. price, product, service)
- Coordinate suitable product with the Product team
- Coordinate pricing of proposals with the different country sales teams, financial analyst and contracting, to ensure competitive markup is applied
- Together with Product Manager and BDM, benchmark pricing to ensure the proposal is competitive
- Ensuring an accurate and fast turnaround for any new business
- Assisting BDM with account management of existing accounts
- Assist BDM with re-contracting of existing accounts
- Measured by: Conversion rate - Number of signed contracts - Growth of existing accounts - Client feedback
2/ Communication
- Ability to communicate effectively with all audiences using written graphic and verbal expression.
- Work with in-destination product and reservations teams effectively on bidding and training new accounts
- Measured by: 360 degree feedback from peers and superiors
3/ Time management
- Highly organised approach to work.
- Ability to work on multiple tasks at the same time, completing within required time frame and quality standards.
- Demonstrate effective time management skills to meet deadlines.
- Measured by: Meeting deadlines - Dynamic worth ethic - Focused approach
WHAT WE OFFER
- A competitive compensation package including salary, allowance, bonus and paid leave
- Personal Health Insurance
- Flexible working hours
- Career pathways & professional development
- Travel domestically & oversees as required by the business

1/ Experience:
- Minimum 3 years’ experience in sales and business development
- Experience in building relationships
- Working with growth targets
- Experience of Business Development in a global company is an advantage
2/ Qualifications:
- Minimum Bachelor Degree
3/ Skills:
- Fluent in national local language and English
- Proficient with Microsoft Office applications
- Ability to tell insight from spreadsheet
- Strong communication skills for internal & external purposes
- Commercial awareness
- Understand what an FIT agent needs versus a GIT agent
4/ Knowledge:
- Understanding the fast-paced sales environment
- Knowledge of UK / Portugal as operational offices
- Having worked with European source markets is an advantage
- Understand DMC competitors in UK/Portugal is an advantage
- Knowledge of UK / Portugal as operational offices
5/ Attributes:
- Hungry – self-motivated and diligent, constantly thinking about the next step and the next opportunity.
- Humble – quick to point out the contributions of others, share credit, emphasize team over self and define success collectively rather than individually.
- Smart – good judgment and intuition around the subtleties of group dynamics and the impact of your words and actions
- Flexible and able to work odd hours, with uncertainties/changing priorities and under pressure

- A competitive compensation package including salary, allowance, bonus and paid leave
- Personal Health Insurance
- Travel domestically & oversees as required by the business

This is an exciting opportunity for a young graduate to join one of the most successful services providing groups in Asia. Founded in 1994 and headquartered in Vietnam, TMG is one of the leading integrated travel and hospitality groups based in Southeast Asia. The Group brings approximately 90,000 tourists to the region serving a broad range of budget to high-end travelers and hosts over 200,000 hotel guests annually. TMG offers a one-stop solution for travelers in the Southeast Asia region, providing touring activities, accommodation, cruises, transfers and transport as well as travel agency services.

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