Applications Support Analyst (IT)

Fitness & Lifestyle Group - Asia-Pacific’s leading health and wellness group headquartered in Australia with over 470 locations across Australia, New Zealand and South-East Asia. Currently, we are looking for Applications Support Analyst to support the effective functioning of the group information technology network, applications, and desktop equipment through incident, problem and service request management.
The key duties and responsibilities of this position include, but are not limited to:
Support:
● Receive and log requests for support from L1 and L2 Service Desk agents in the IT Service Delivery toolset; investigate problems and other requests for support and determine appropriate actions to take; prioritise requests in accordance with agreed service level criteria; escalate incidents to appropriate internal departments or third party vendors.
● Providing application support and maintenance on group business facing systems, by becoming a subject matter expert on the use of all aspects of these systems and applications
● Delivering support to business users of the group by investigating, resolving and escalating any application errors and queries.
● Proactively monitor applications and systems in the Health Clubs technology stack by regular monitoring of the report suites. Note any problems and identify performance trends. Plan corrective action to improve performance and to avoid problems arising
● Assist in the monitoring and maintenance of the information technology infrastructure.
● Supporting Desktop services for PC and ensure the appropriate operation of the core applications:
Google G Suite
Active Directory Services
● Document work through the relevant toolset; take part in team meetings and standups; and assist in presenting issues and solutions both orally and written
● Proactively meet the ticket closure/resolution rate as required by the business
Business Analysis:
● Working with the Enterprise Systems team in identifying and proposing application system changes, better uses, enhancements and liaising with appropriate vendors, users and the wider IT team.
● Assist the with the Enterprise Systems team to investigate and model business functions and investigate operational requirements and problems contributing to improvements
● Assist the with the Enterprise Systems team to investigate and model business functions, processes, information flows and data structures, using methodical and consistent techniques; investigate operational requirements and problems, contributing to improvements; specify information flows, processes/procedures that will meet the business requirements

1. Qualifications:
● TAFE diploma or equivalent tertiary qualifications and above
2. Experience:
● Experience in a similar role is highly regarded
3. Knowledge & Skills:
● Thorough knowledge of desktop operating systems
● Sound knowledge of LAN/WAN hardware infrastructures and environments.
● Excellent analytical and problem solving skills.
● Excellent communication skills, both written and verbal
● Ability to liaise with team and internal customers.
● Ability to work confidently unsupervised.
4. Personal Requirements:
● Belief that outstanding customer service is the key to success
● Interest in health and fitness
● Self-motivation, Honesty and integrity
● Confidence to approach customers/corporates
● Conflict resolution, Goal orientation
● Enjoys working with people, Develops effective working relationships
● Positive attitude and outlook
● Takes responsibility for their own actions
● Willingness to take on board the Fitness and Lifestyle Group’s Core Values.

- 24/24 Personal accident insurance
- Training opportunities, active working environment, team building
- Free memberships of California Fitness and Yoga

Company Name: California Fitness And Yoga Centers
Company Size: 1000 – 4999
CHÚNG TÔI MUỐN CHỨNG MINH RẰNG ĐỂ CÓ ĐƯƠC CUỘC SỐNG TỐT VÀ LÀNH MẠNH HƠN, BẠN KHÔNG NHẤT THIẾT PHẢI TUÂN THEO KỶ LUẬT THÉP HOẶC PHẢI HY SINH; THAY VÀO ĐÓ, CHỈ CẦN ĐƯA VÀO LỐI SỐNG CỦA MÌNH NHỮNG THÓI QUEN GIÚP NÂNG CAO CHẤT LƯỢNG CUỘC SỒNG, ĐỒNG THỜI GIẢM THIỂU NHỮNG THÓI QUEN KHÔNG CÓ LỢI.
Năm 2007 California Fitness & Yoga trở thành công ty thể dục thể hình quốc tế đầu tiên và lớn nhất ra mắt tại Việt Nam. Với sứ mệnh “Làm Cho Cuộc Sống Tốt Đẹp Hơn”, California Fitness & Yoga không chỉ đơn thuần giống như bao phòng tập thông thường khác. Đây là trung tâm của phong cách sống năng động, nhằm truyền cảm hứng, mang lại niềm vui sảng khoái cũng như nguồn sinh khí mới cho cộng đồng.

Đây là nơi hội tụ của việc luyện tập, thời trang và giải trí trong một môi trường lành mạnh, tràn trề sinh lực. Từ âm nhạc và ánh sáng cho tới các trang thiết bị hiện đại và đội ngũ huấn luyện viên đẳng cấp quốc tế, mỗi chi tiết đều được chuẩn bị một cách tỉ mỉ và công phu, nhằm mang lại những trải nghiệm tích cực và tuyệt vời nhất cho khách hàng.
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