Retail Manager

Overall purpose of the job: The Retail Manager has full P&L accountability and responsibility for the entire retail business unit of the company, and leads all employees across different functions in this business unit. As the retail shops are an integral part of our F&B operations, the Retail Manager works closely with F&B Operations Manager and his/her restaurant managers to ensure seamless operations and customer experience. The mission for the Retail Manager is to continue the growth of the retail business unit year on year, while maintaining the essence of the L’Usine brand identity as well as standing as the leading multi-brand concept store in the city.
Key Results Area
1. Financial
Increase foot traffic, conversion rate, average basket size
Monitor and maintain sell through rate within target
2. Customer
Serve as the primary contact for VIP customers and all escalation of customer complaints and to immediately carry out service recovery
To train sales staff on product knowledge, selling techniques and overall customer service steps, including how to deal with difficult situations
3. People
Attract, build and retain talent
Coach, mentor and lead an effective retail team
Identify potential leader and successors
Conduct performance reviews of direct reports
4. Update/develop SOPs including store visual merchandising guidelines
5. Discover New Brands/ Events/ Partnerships/ Marketing
Find new CDG, new Rag & Bone, new local brands
Develop and drive in-house lifestyle range namely kitchen, home, pantry
Organize 1 event/quarter – book, art, charity, fashion (new brand launch or sales)
Partnerships 1 tie-up/month – (examples: using our space for various purposes such as floral arrangement classes, monthly meet up space for local fashion designers/bloggers/photographers, etc.)
Marketing – work with marketing department to develop online and offline strategy and plan including content and communications

Bachelor degree in any of the following: business administration, economics, or finance
5 – 8 years’ experience in retail industry
Fluent in both verbal and written English
Strong team leading skills
Experience of managing budgets
Ability to effectively priorities and execute tasks in a high-pressure environment
Honest, hands-on, open-minded, friendly and leadership skill

- December bonus + performance bonus
- Laptop
- Discount for all services

L Concepts was born out of a desire and passion to do great things in the F&B space by developing and offering unique gastronomic experiences. L Concepts currently owns and operates a collection of lifestyle concepts and restaurant brands including L’Usine and ‘NAMO. Driven by ITs vision to be a leading player in the premium casual dining segment, L Concepts continues to focus on innovation and operational excellence as part of ITs strategy. L’USINE & NAMO là chuỗi nhà hàng chuyên về các món Tây thuộc L Concepts Group. Hiện tại, LUSINE & NAMO đang tìm kiếm thêm những đại sứ - người sẽ mang hương vị văn hóa ẩm thực phương Tây đến gần hơn với nhiều thực khách.

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