Customer Service Manager (Foreigner / Expat Only)

Customer service manager is in charge of customer satisfaction, loyalty and retention. Work closely with OM to meet customer needs by giving helpful tips on a product, making recommendations on how to resolve customer issues, taking orders and facilitating returns, troubleshooting problems and answering complaints.
Responsibilities:
Improve customer service experience, engaged customers and build up customer relationship
Taking ownership of customers issues and following problems through to resolution, ensure the level of satisfaction of customers
Maintain company standard, service procedures, policies and store regulations
Organizing and developing information channels for customers to access/ customer database
Support OM for local store engagement/ store LSM
Evaluate the level and effectiveness of annual information channels
Manage customer survey, comment card gathering, analysis, and come up with the recommendations.
Prepare reports and analysis to improve the quality of customer service
Build, update and improve the professional process to improve the quality of work and services.
Measuring performance metrics (incentives, BSC) and clearly communicating to team
Maintain store look and feel
Other tasks as assigned by OM

Only foreigner/expat
Bachelor in Hospitality / Restaurant Management / Customer Service etc
At least 3 years equivalent experience
Previous experience with a similar company.
Have good communications
Basic level of marketing competencies including consumers insights, concept development.
A team player with strong inter personal skills
Keep the company information confidentially

- December bonus + performance bonus
- Laptop
- Discount for all services

L Concepts was born out of a desire and passion to do great things in the F&B space by developing and offering unique gastronomic experiences. L Concepts currently owns and operates a collection of lifestyle concepts and restaurant brands including L’Usine and ‘NAMO. Driven by ITs vision to be a leading player in the premium casual dining segment, L Concepts continues to focus on innovation and operational excellence as part of ITs strategy. L’USINE & NAMO là chuỗi nhà hàng chuyên về các món Tây thuộc L Concepts Group. Hiện tại, LUSINE & NAMO đang tìm kiếm thêm những đại sứ - người sẽ mang hương vị văn hóa ẩm thực phương Tây đến gần hơn với nhiều thực khách.

-