* Calibration development:
- Scan samples to enrich NIRs database
- Build and develop calibration models
- Validate and follow-up calibration models
- Build specific standard for NIR analysis
* Sample analysis:
- Check analysis requests in Elims
- Test samples according to NIR analysis process.
- Check results and report to customers
* Provide calibration models to customers:
- Install calibration models to NIR customer systems
- Verify calibration models on customer samples and NIR customer machines
- Follow-up calibration models via control chart and modify/update calibration if necessary.
* Provide service and support to customers:
- Customer training courses about using NIR machine
- Provide consultancy and technical support for customer
- Deal with customer complaints about NIR