Service Trainer For Highlands Coffee

- Conduct Orientation & Basic Service training to newcomers;

- Design, implement and develop Service Excellence programs;

- Support in sustaining the HC Service Culture through effective training & certification program and other training activities.

- Ensure all servers’ compliance in all policies and procedures during store operations.

- Assist Training Manager in developing and conducting Soft Skills training;

- Lead other special projects in improving service performance in stores;

- Be responsible for administrative tasks of the department.

Education/ Training Qualifications (i.e: university degree, college, etc)

- Minimum college degree. 

- Certificates in Hospitality/ Services is a plus

- English proficiency

Experience

- Minimum 2 years of experience as Server Leader or Service Trainer.

Knowledge of:

- Retail/ Hospitality/ F&B

- Training

Skills (Ability to):

- Teach/ train/ coach/ facilitate others

- Positively influences Server Leaders & store service teams towards service excellence through special recognition events.

- Drives and ensures to sustain the Highlands Coffee Service Excellence training program continuing to produce certified store Server Leaders.

- Working hours: as dictated by needs of the business

- Works 5 days per week, 8 hours per day. Allows flexibility as needed.

Other special requirements (if any):

- Communication Skills, Eyes for details.

Chưa cập nhật

Viet Thai International provides a dynamic and challenging work environment with tremendous opportunities for professional as well as personal growth. Viet Thai International JSC (VTI) was established in 1998 and today has grown into one of the largest consumer marketing and multi-unit retail operators in Vietnam. The Company’s vision is to play a significant part in improving the quality of life for Vietnam’s rising middle class. Over the past decade, VTI has been instrumental in shaping the country’s modern retail and branding environment. This is through a portfolio of Company-owned brands such as Highlands Coffee, Pho 24. Additionally, VTI represents leading international brands including Hard Rock Cafe, Swarovski, ALDO Shoes & Accessories . We are always looking for great people to join our ranks. If you think you have what it takes to join our team, we’d like to hear from you! You can visit www.vticareers.talentnetwork.vn and follow the instructions on how to apply for the position in which you are interested.

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