Operation Manager In Fashion Retail

To manage the operation of the brand in Vietnam, support strategic decisions, implement sales and marketing activities to ensure planned revenues are achieved whilst working within budgeted costs.
- Contribute to sales plans for the brand; implement activities as per the agreed plan and carry out cost control measures to achieve set targets vs. budgets.
- Monitor the sales figures against forecasts, analyze and interpret trends and capitalize on data to maximize sales.
- Drive overall retail performance (ADS, Conversion, UPT) in stores by implementing ALDO retail practices.
- Perform people management activities including hiring, training, motivating, appraising performance, enforcing discipline, and terminating in consultation with the Human Resources Department.
- Customer service focus
- Oversee the implementation of customer service standards in all stores, and ensure customer satisfaction and efficient handling of complaints.
- Conduct regular store visits to review operational standards and monitor quality of customer service.
- Observe the standards and provide feedback to Operation executive and Store managers to take appropriate action at store level.
- Manage and control all aspects of stock management of the brand, ensure adherence to procedures and guide the team towards achieving targeted stock levels and minimizing stock loss.
- Organize and implement sales promotional and any marketing activities and ensure that the set up is in line with operational policies and successful.
- Action the plans for new shop openings in line with operational policies and procedures.
- Implement policies and procedures to ensure full compliance. Prepare sales analyses and reports on operational issues, market trends, competitors and customer to facilitate overall decisionmaking on brand management strategy.
- Ensure optimum staffing levels are maintained.
- Ensure that the training, development and motivation of staff in the stores is implemented as well as coach and mentor store managers to ensure that all staff are encouraged to maximize their capability and contribution.
- Supervise and maintain Visual – Merchandising standard in the stores to ensure full compliance.
- Maintain store standard and store maintenance.
- Excellent communication, leadership and organizational skills.
- Able to mentor and coach sales team, be a champion of change.

- At least 3 years experience in Retail Operation Management (Fashion Industry is a plus)
- Strong background and work experience in Retail.
- Excellent computer skills and proficient in excel, word, power point presentation.
- Excellent communication skills both verbal and written
- Demonstrated leadership and vision in managing staff groups.
- Excellent interpersonal skills and a collaborative management style.
- A demonstrated commitment to high professional ethical standards.
- Excellent people manager, open to direction and commitment to get the job done.
- Delegate responsibilities effectively.
- Be able to travel domestically and overseas for training and other tasks required.
- Readiness to stand the pressure, problem-solving and conflict management skills.
- Loyal and honest, strong work ethics, ability to build strong relationships.

Chưa cập nhật

Viet Thai International provides a dynamic and challenging work environment with tremendous opportunities for professional as well as personal growth. Viet Thai International JSC (VTI) was established in 1998 and today has grown into one of the largest consumer marketing and multi-unit retail operators in Vietnam. The Company’s vision is to play a significant part in improving the quality of life for Vietnam’s rising middle class. Over the past decade, VTI has been instrumental in shaping the country’s modern retail and branding environment. This is through a portfolio of Company-owned brands such as Highlands Coffee, Pho 24. Additionally, VTI represents leading international brands including Hard Rock Cafe, Swarovski, ALDO Shoes & Accessories . We are always looking for great people to join our ranks. If you think you have what it takes to join our team, we’d like to hear from you! You can visit www.vticareers.talentnetwork.vn and follow the instructions on how to apply for the position in which you are interested.

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