- Coordinates and ensures a smooth administrative and communication flow in the HSPK department
- Cooperate with Executive Secretary in administration and office activites
- Follow up information received from front office and other departments
- Update room status on PMS frequently in communication with Floor Supervisor
- Accomplish all administrative tasks given by the Executive Housekeeper accurately and submit in a timely manner
- Compile all overtime sheets, double-checking for accuracy, and submit final report to the Executive Housekeeper
- Create and keep a personal file on each housekeeping team member which include but not limited to: sign on sheet, evaluation, disciplinary history, training attendance records. To be kept locked, with access by the Executive Housekeeper and HK Clerk only
- Coordinate all sign-off and sign-on. Maintain a sign-in sheet to ensure all equipment is issued/returned and signed for, such as: master keys, floor keys, tools, walkie-talkie, etc
- Maintain accurate and up-to-date record keeping, to include but not limited to: Guest room checklist, Arrival, Departure, In-House list..
- Answer all telephone calls courteously and direct all incoming calls to the proper destination
- Log all messages received on the Housekeeping Log Book
- Records and store Lost and Found items submitted to the Housekeeping office
- Maintain a clean, tidied and safe workplace; performs other duties as assigned by Management