Retail Sales Associate - Hard Rock Cafe

* The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

* RESPONSIBILITIES

- Greeting guests.

- Answering questions - accurately and politely.

- Answering the phone.

- Making proficient sales transactions - using a point-of-sale system.

- Handling cash and other forms of payment.

- Maintaining proper cash drawer balances.

- Directing guests to areas/restrooms.

- Demonstrating impeccable product knowledge.

- Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.

- Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).

- Maintaining a clean and organized store.

- Maintaining proper product stock levels – through retail pulls & inventories.

- Displaying Retail product – through HRC’s visual display standards.

- Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.

- Assuring the complete satisfaction of each and every guest.

- Creating memorable experiences.

- Entertaining guests to create “Raving Fans.”

* REQUIREMENTS

* EXPERIENCE, EDUCATION, AND CERTIFICATIONS

- Must be  the minimum legal age to be employed

* SKILLS

- Remaining calm in a hectic, fast-paced atmosphere.

- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.

- Displaying a positive and outwardly friendly attitude toward guests.

* ADDITIONAL REQUIREMENTS

- Maintaining a well-groomed appearance (“having a plan”).

- Following all uniform guidelines.

- Practicing all general safety & sanitation standards.

- Recycling products, where possible.

- Maintaining HRC’s 5 core Values and Mission Statement.

Chưa cập nhật

Thương hiệu bắt nguồn từ cà phê Việt Nam

Highlands Coffee® được sinh ra từ niềm đam mê bất tận với hạt cà phê Việt Nam. Qua một chặng đường dài, chúng tôi đã không ngừng mang đến những sản phẩm cà phê thơm ngon, sánh đượm trong không gian thoải mái và lịch sự với mức giá hợp lý. Những ly cà phê của chúng tôi không chỉ đơn thuần là thức uống quen thuộc mà còn mang trên mình một sứ mệnh văn hóa phản ánh một phần nếp sống hiện đại của người Việt Nam.

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