Senior Service Trainer For Highlands Coffee

- Conduct Orientation & Basic Service training to newcomers;
- Design, implement and develop Service Excellence programs;
- Support in sustaining the HC Service Culture through effective training & certification program and other training activities.
- Ensure all servers’ compliance in all policies and procedures during store operations.
- Assist Training Manager in developing and conducting Soft Skills training;
- Lead other special projects in improving service performance in stores;
- Be responsible for administrative tasks of the department.

1. Education/ Training Qualifications (i.e: university degree, college, etc)
- Minimum college degree.
- Certificates in Hospitality/ Services is a plus
- English proficiency
2. Experience
- Minimum 2 years of experience as Server Leader or Service Trainer.
3. Knowledge of:
- Retail/ Hospitality/ F&B
- Training
4. Skills (Ability to):
- Teach/ train/ coach/ facilitate others
- Positively influences Server Leaders & store service teams towards service excellence through special recognition events.
- Drives and ensures to sustain the Highlands Coffee Service Excellence training program continuing to produce certified store Server Leaders.
5. Working hours: as dictated by needs of the business
- Works 5 days per week, 8 hours per day. Allows flexibility as needed.
6. Other special requirements (if any):
- Communication Skills, Eyes for details

- Bonus Year & Incentive Season
- Health, Accident, Life insurance
- Teambuilding

Thương hiệu bắt nguồn từ cà phê Việt Nam

Highlands Coffee® được sinh ra từ niềm đam mê bất tận với hạt cà phê Việt Nam. Qua một chặng đường dài, chúng tôi đã không ngừng mang đến những sản phẩm cà phê thơm ngon, sánh đượm trong không gian thoải mái và lịch sự với mức giá hợp lý. Những ly cà phê của chúng tôi không chỉ đơn thuần là thức uống quen thuộc mà còn mang trên mình một sứ mệnh văn hóa phản ánh một phần nếp sống hiện đại của người Việt Nam.

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