Reservation Officer - Special Services

* Handle these services: Visa; Golf; Spa; Music shows/ Water Puppet show; Calligraphie...

* Primary Function/Responsibilities:

* Book & follow up booking

- Reservation: Handle all bookings (new booking, amendment, cancellation)

- Updating: Inform sales responsible the booking status, follow up for waitlisted bookings and make necessary amendments

- Reporting: Internal - Booking Report and Deposit Payment Report to accounting, External - Guest Complain Report

- Negotiation: Negotiating with suppliers for special requests, fam trip groups…

+ For last minute bookings, or amendment on spot, act immediately. At the same time, check and inform the cancellation policy.

+ Make certain that the services booked meet clients expectations and Easia standard

+ Ensure to perform the tasks given in accordance with standard policies and procedures of the company under general direction of Office Manager

+ Explain sale team Pros & Cons of Car in the South Vietnam

+ Update B2B

* Daily tasks

- Check incoming e-mails, TMS and organize

- Check clients’ programs

- Work on new/amendment/cancel bookings

- Negotiate with suppliers for special requests, famtrip groups

- Check final & operation programs

- Reconfirm bookings

- Answering questions from Sales regarding to services of Car in the South

- If there is any complaints from clients, report the suppliers immediately and request immediate action to fix the problem while helping to solve out the problem

- Read carefully suppliers’ contracts, appendix contracts, offers & promotion programs. If anything is not clear, please ask contracting department.

- Make sure at the end of the day that all the urgent tasks are done according to the TO-DO list (to prepare and do every day)

- Communication skills in English or French

- Good skills in a third language is highly appreciated

- Pleasant personality, positive attitude, open-minded

- Flexible, be willing and available to travel (especially in low season)

- Team work skills

- Good organization skills and good sense of product’s evaluation

- Knowledge of data processing (PC and Microsoft Software)

- Ability to work under pressure

Chưa cập nhật

Who we are…
EASIA TRAVEL CO., LTD is a Vietnamese Destination Management Company (DMC) with 14 offices in Vietnam, Cambodia, Laos, Myanmar and Thailand. We cater to exclusive travel professionals (Tour operators, Travel agencies, MICE agencies) on a B2B basis and supply our partners from Europe and the USA with incoming tourism services.

Specialized in creating tailor made travel experiences, we are one of the leading travel agencies within the region, and chosen DMC of some of the biggest and most renowned tour operators within the business.

The company is continually growing and always seeking qualified and motivated people to join our dynamic and creative team. By joining the Easia Travel team, you will be a part of a rapidly expanding company, which can offer career growth prospects. Moreover, you will have golden opportunities to work in a multi-cultural and multi-national company, comprehensive training and chances for traveling both domestically and internationally.

Why work with Easia Travel?

At Easia Travel, we know wholeheartedly that our people are our greatest asset. That’s the reason why we put lots of effort into creating a place for you to be with us for the long haul:

We are Easy-going colleagues. The friendly attitude among our staff is something we’ve been proud of and cherishing since day one.

We are Adventurers at heart. Find us through the hashtag #humansofeasia on Facebook to have a closer look into our on-the-road moments (An activity that is organized very often for our employees)

We are Supportive of your contribution. And we acknowledge it in many ways: employee care program with personal health insurance, company trip, team building motivation trip, year-end incentive and at least one performance evaluation per year.

We are International. We have Vietnamese, Thai, Burmese, Cambodian, Laotian, French, German, Spanish, Italian and still counting. Whew!

We are Ambitious for new heights. Now with more than 330 employees across 22 offices, we are aiming for a bigger, better company, which means there are more and more opportunities coming your way!

For more information, feel free to have a look at our website: www.easia-travel.com

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