- Leads the development of Maison’s omni-channel retailing systems (such as ecom, customer and POS mobile apps, intelligent marketing and crm) and all supporting logistics, reporting, data warehouse systems.
- Provides leadership or supervision to specialist and/or support staff engaged in system process and/or campus support activities; assists in troubleshooting and resolution of production problems.
- Oversees and coordinates the units day-to-day user support activities, ensuring timely and accurate resolution of user problems and concerns with respect to core computer hardware and software.
- Serves as principal source of expertise on any matter directed by the support center; independently researches and prioritizes incoming issues and determines appropriate course of action, referral, and/or response; formulates and disseminates written responses as appropriate.
- Consults with users and performs needs analyses and evaluations; develops procedural specifications, recommends project designs, and plans and coordinates project tasks.
- Maintains and updates internal controls, authorization queues, and systems mapping in conjunction with responsible area managers.
- Assists with and provides input into determining strategic objectives for the module through research, trend analysis, and compilation and preparation of statistical, regular, and ad hoc reports; assists with program/project development
- Participates in the development, implementation, and installation of applications software and leads the testing of enhancements; participates in the development of systems and applications documentation and user guides.
- Coordinates special project activities, including conferences, workshops, and other similar functions; serves as a direct supervisor or project team leader for multiple operational constituencies, as appropriate.
- Oversees and coordinates the fiscal activity of ERP projects, to include participation in development and management of operating budgets, inventory management, and internal fiscal control; reviews and reconciles monthly ledgers and reports for project accounts, and assists with project fiscal planning.
- Maintains currency of knowledge with respect to relevant project advancements, technology, equipment, and/or systems.
- Performs miscellaneous job-related duties as assigned.