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- The potential FOM will start working from July 2019
- To organize, manage the guest service operations of front desk, reservationr, Concierge... at Front office area and ensure the best guest’s welcoming and serving.
- To organize all procedures and regulation in relating to front office operations.
- To verify that accurate room status information is maintained and properly communicated.
- To resolve guest problems quickly, efficiently, and courteously.
- To operate all aspects of Front Office computer system, including software maintenance, reports.
- To control all cash-handling, check-cashing, and credit policies.
- To maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count.
- To prepare welcoming all V.I.P s special guests and requests.
- To ensure implementation of all hotel policies.
- To perform other duties as requested by management.
* Working Experience:
- At least two year experience as a Front Office Manager. Preferably in the hospitality industry. Must be able to work independently with little supervision, as well as have the ability to consider, evaluate and make sound business decisions regarding financial related questions.
* Education:
- Bachelor degree, or equivalent work experience.
- Diploma/ Certificate in Hotel Management preferred.
* Skills:
- Must be fluent in English, both verbal and written. Korean preferred.
- Handling cash, accounting procedures.
- The ability to motivate and lead a team.
- Computer skills: good in Microsoft office.
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