Customer Service & Warehouse Supervisor

1. Customer care:
- Supporting customer care activities of distribution channels and project channels of FGM South (North Central):
o Control debts, compare debts with customer
o Controlling parts except promotion, card payment, gifts ... according to each order to ensure customers benefits
o Control load, vehicle registration compared to orders.
o Receive comments or complaints from customers and solve them quickly and effectively
- Internal customer care activities:
o Support sales department to manage sales in the right area
o Support marketing to provide vehicle follow-up to customers
o Support calculation of card payments, statistics at the end of the program
o Assist sales to discount on time, control discount invoices and send to sales department, ...
o Support sales to control the dumping of deductible promotions to ensure benefits for customers.
o Support CS to make data files to calculate promotion payment programs to avoid errors
o Support the project channel to track the progress of picking up goods: inventory, price, quality certificates ...
2. EHS
- Responsible and safety control according to Saint-Gobain standards (standards 5, 9, 10)
- Monitor and control EHS compliance of staff and customers / drivers
- Record OSA, SMAT, report TF if available full risk assessment of Da Nang warehouse operations to identify unsafe hazards
- Implement a 30% risk reduction project based on a risk assessment
- Develop EHS standards and regulations for warehouse areas
- Implementing safety measures at the delivery area, No occupational accidents in the area
- Training EHS for staff and temporary employees
- Proposing solutions to improve EHS to the warehouse manager
3. Warehouse management
- Making SOP / WI appropriate and safe delivery. Review at least 1 time / year
- Da Nang team leaders work effectively and economically
- Responsible for the control activities of Da Nang warehouse: import - export - transfer - actual inventory and system in accordance with regulations
- Set up logistic storage layouts according to ABC-XYZ, FIFO, FEFO.
- Inventory management by location (zone, zone)
- Control SRA ensures no distortion of system inventory and actuality over 99.5%
- Coordinate with accounting department to periodically check and explain the discrepancies if any
- Implement 5S to keep goods neat, tidy and ready, with board to monitor 5S activities
- Planning reasonable import goods to ensure goods according to min-max inventory
- Solving problems related to the warehouse in accordance with the goals of the Company
- Applying the Groups WCM, Streamline, ICRF standards and programs to warehouse standards
4. Leadership
- Good execution of 5 Saint Gobain attitudes.
- Understand sales processes for detailed and specific instructions for employees.
- Listen and listen positively and honestly between words and actions to help employees have solutions to solve problems.
- Analyzing to assess the ability of employees to assign appropriate jobs.
- Ensuring fair treatment and not distinguishing between employees.
- Support common activities for the team to work together to support each other to achieve their goals.
- Develop a suitable KPI to fulfill the overall goal of the company.
5. Compliance
- Understand and comply with safety - health - environment activities –
- Understand and comply with the policies and procedures of the corporation and business unit in charge.
- Complete the required training courses from the Group and business units.
6. Reports/Projects
- Monthly activity report of Danang activities
- Report on paying promotions from Sales (if any)
- Monthly reports of SRA, SLOB, DAMAGED, SHIPMENT, COMPLAIN
- Other reports are required from direct management
- CX project
7. Others: Jobs are required from direct management.

- At least 3 - 4 years of working experience in Customer services with minimum 3 years management role.
- Ability to communicate and present clearly.
- Good office computer skills, using ERP software.
- Work smart & continuous improvement.
- English communication.
- Have good temperate to handle disputes and emergencies

- 13th payment, performance bonus
- External & in-house training
- Exclusive Health Benefit Program

Saint–Gobain Vietnam belongs to Saint-Gobain Group, the worlds largest building material company and one of the world’s 100 largest industrial groups. Established in 1665, the group is organized into three business sectors: Construction Products, Innovative Materials, and Building Distribution. Saint-Gobain employs 170,000 people and operates in 67 countries worldwide. Saint-Gobains ambition is to become the world leader in the habitat and construction markets, designing, manufacturing and distributing building materials, providing innovative solutions to meet growing demand in emerging countries, for energy efficiency and the environmental protection.
For more information, please visit our website at https://www.saint-gobain.com/en or at https://gyproc.vn

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