CV xin việc
CV
Profile
Tin tức
Liên hệ
Đăng tuyển / Đăng CV
Bạn là ?
Bạn là ?
- Attend to incoming calls in accordance with standard operating procedure.
- Provide information on products & services offered by FE Credit to enhance customer relationship.
- Assists the customer service agent with issues they find difficult by providing efficient answers to all questions that need to be attended to, for free flow of work.
- Support team leaders to facilitate successful completion of organization’s targets and performance goals
- Be subject master expert and contact point reference for CS Inbound Team when necessary.
- Be proactive & quickly evaluate real time situation that impacted service level in order to boost organizational performance.
- Assist & Guide CS Inbound agent in the execution of assigned tasks and ensuring that their services are of maximum satisfaction to customers.
- Assume Customer Service Inbound Team Leader responsibilities when necessary
- Undertake other tasks assigned by Customer Service Inbound Team Leader.
Background
- University/ College
- Degree in Business/Communication/Finance or related areas
- At least 2 years of experience in Call center position.
Skills
- Good interpersonal skills
- Good knowledge of customer relations
- Good conflict resolution skills
- Ability to multitask
- Ability to work in a team
- Intermediate in English skills.
- Excellent in Communication skills.
- Good at Microsoft Office skills
- Good knowledge of both Loan and Credit Card product.
Chưa cập nhật
We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an independent company with the Brand FE CREDIT. Since then, we continuously have been enlarging and taking the leadership of consumer finance market in Vietnam. Our success is built on serving the best sake of our customers; we are keen on designing new products with add-on values to customers with our philosophy of Fast and Easy.
We have long nourished the determination to professionalise our operations. We embrace a strong organisational culture with a shared aspiration and values which allows us to act as a united and focused company.
FOCUS – UNITY – SIMPLICITY – OWNERSHIP
See yourselves in a new light
In essence of joining our company, you will be given the scope to seize every opportunity and helped to acquire specific competencies you’ll need to succeed either you wish to go wide or go deep. Our company prides ourselves on our underpinned principle of nurturing people in not only HR policies but also in our culture. We value innovations and we need people to work on initiatives and carry on our business vision of operating excellence and market leadership.
Alongside with these, we believe our staff members deserve a good working condition, so that in addition to social health insurance you will be accessible to health and accident insurance and will be eligible to join in team building every year. We also value your efforts; for this reason, we give you both financial and non-financial rewards such as: KPI bonus, Best Initiatives, Best performer or Best manager of the year, etc.
COMPANYS BENEFITS
Financial support:
- Probation with full salary
- Lunch allowance
- Wedding support
- Family funeral support
- 13th month salary + KPIs bonus
- Performance rewards and awards
Insurance:
- Accident insurance
- Health insurance
Events and activities:
- Christmas
- Year End party
- Team Building
- Family Day
- Sport Day
-
Chia sẻ tin với bạn bè
Đăng nhập tài khoản ứng viên
Thông Báo
Bạn có tin nhắn mới từ Nguyễn Thị Bình:
