Client Success Officer

- Understand the company business and process and client request to run the project meeting client expectation on timeline & budget

- Developing customer relationships in order to promote retention and loyalty of existing and new clients

- Ensure customer are satisfied with the services and business products of the company and to improve upon areas of dissatisfaction

- Provide technical consultancy to customer and support customer to understand and propose best way to utilize the company services/solutions based on client’s business needs/model

- Guide clients on the flexibility and capabilities of the services/solutions so clients are encouraged to continue using the services

- Support project implementation and together with Project team develop new business/services and client projects/request to maintain excellent client experience.

- Be good in communication and coordination to work with other departments in the company to achieve the goals of assigned project

- Experience in Project Management, Customer Experience  

- Strong communication skill in English/Vietnamese

- Knowledge of Customer Service practices

- Technical aptitude and ability to learn new technology

Chưa cập nhật

At DIGI-TEXX we believe in a connected world where highly specialized organizations grant their services to those who have other core business strengths. As BPO company with over 1300 people we manage part of the workflow with the highest level of integrity. Our team at DIGI-TEXX is passionate about offering business and technology solutions which we tailor to the specific needs of our customers. Our global partner network trusts us since 2003. We guarantee quality, data security and thanks to our location in Vietnam, competitiveness.

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