Service Engineer

SUMMARY OF POSITION ~ to lead service team functionally and administratively to ensure highest level of customer satisfaction & meet the business objectives agreed for the period of time in a highly compliance-cost effective manner.
Job Responsibilities
• To lead the service team in Can Tho & Selected Key accounts
• An Expert who can work on Electronic Components of European Tractors & Harvesters
• To monitor daily jobs in workshop and on field for “First time right approach”
• To develop team on technical proficiencies
• To ensure machine files are updated at regular intervals for each machine
• To ensure weekly, monthly PDI’s on stock units of Tractors, harvester & implements
• To ensure timeliness to reports e.g. technical reports, failure analysis, monthly reports etc.
• To simplify Processes and ensure adherence and Compliance across teams in branch
• To conduct weekly/monthly reviews with service team for better co-ordination
• To collaborate with all teams to achieve highest level of Customer satisfaction

ROLE ESSENTIALS
• Bachelors or Graduate degree-in Technical discipline
• Critical Problem solving skills
• Highly Compliant to Processes & company policies
• Pro-active planning skills
• Good communication skills ~ basic spoken and written English is desirable
• Result and deadline-oriented; persistent with a keen ability to multi-task
• Attention to detail in composing, editing, and publishing materials
• Team building and management –treating people with dignity & respect
• Willingness to extensive travel to provinces
• Computer literacy is must on word, excel, power point & Outlook
ROLE DESIRABLES
• 5-7 years of experience in managing service function and teams in to Tractors, Harvesters & implements
• Familiarity with the landscape of Mekong Delta will be added advantage
• Experience in dealing & managing the cross functional teams like Sales, and parts
REPORTING STRUCTURE ~ Reporting to Service Manager, TIVCL.

- 13th salary.
- In accordance with Company Policy
- Company trip

Tata International Limited [TIL] is a global trading and distribution company with a network of offices and subsidiaries spanning more than 40 countries in Africa, Asia, Europe and the Americas. As a member of the reputed business conglomerate the Tata Group, we pride ourselves in upholding the highest ethical standards in the way we conduct our businesses. Supported by a 10,000+ strong employee base, we are strongly driven by customer centricity, and have, over the years, formed strategic alliances and partnerships with market leaders that have reinforced our role as preferred partners in international trade and business | www.tatainternational.com Công ty TNHH Tata International (TIL) là một công ty bán lẻ và phân phối với mạng lưới văn phòng và công ty con trên 40 quốc gia ở Châu Phi, Châu Á, Châu Âu và Châu Mỹ. Là một phần của Tập đoàn kinh doanh hợp nhất danh tiếng, Tata Group, chúng tôi tự hào về việc đề cao các tiêu chuẩn đạo đức trong kinh doanh. Với nguồn nhân lực trên 10,000 nhân viên, trọng tâm kinh doanh là khách hàng, và, qua nhiều năm, sự hỗ trợ từ các đối tác chiến lược dẫn đầu thị trường, chúng tôi được thúc đẩy mạnh mẽ trong hoạt động kinh doanh toàn cầu. | www.tatainternational.com

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