*** Market & Customers’ Analysis:
- Monitor customers’ purchases.
- Provide industry and competitors movement as & when required.
- Review customer limit every 2 years.
*** Customer Services:
- Regular visits & services to existing and potential customers.
- Follow-up on new leads & referrals resulting from field activity.
- Prepare quotation, presentations, proposals & sales contracts.
- Attend to customers’ enquiries & resolve customers’ concerns.
- Communicate appropriately customer information to Operations department to ensure smooth sales.
- Ensuring outstanding orders are taken regularly & cleared within time frame.
- Ensure customer service index achieve as per QEHS objectives set.
*** Accounts Receivable Management:
- Monitoring debtor ageing & ensure prompt payment from customers.
- Review and recommend Customers’ credit limit & credit terms regularly.
- Evaluate cash customer to potential term customer in term of their purchase quantity & profit justification.