Market & Customers’ Analysis
1. Monitor customers’ purchases.
2. Provide industry and competitors movement as & when required.
3. Review customer limit every 2 years.
Customer Services
1. Regular visits & services to existing and potential customers.
2. Follow-up on new leads & referrals resulting from field activity.
3. Prepare quotation, presentations, proposals & sales contracts.
4. Attend to customers’ enquiries & resolve customers’ concerns.
5. Communicate appropriately customer information to Operations department to ensure smooth sales.
6. Ensuring outstanding orders are taken regularly & cleared within time frame.
7. Ensure customer service index achieve as per QEHS objectives set.
Accounts Receivable Management
8. Monitoring debtor ageing & ensure prompt payment from customers.
9. Review and recommend Customers’ credit limit & credit terms regularly.
10. Evaluate cash customer to potential term customer in term of their purchase quantity & profit justification.