- Cross-check assigned leads to team members and hand over morning daily. Ensure that all applications that are assigned every morning are in good condition and in the correct quantity at the time of handover.
- Support Field sales team leader to review weekly FSO report with team to help FSO’s awareness the actual performance via monthly target, to ensure they can improve, perform better to earn incentives
- Review Daily FSO report and provide for telesales managers
- Ensure team members to follow O/S, KYC customers processes
- Upskill for team members, especially related to customer service handling
- Ensure team members to join AML/Fraud refreshment training
- Support Field sales team leader to validate team member’s incentives monthly to ensure result are updated correctly
- Review PIP and coaching field sales team leaders
- Support Field Sales Team Leader to monitor team members through daily lead handing and monthly PIP review
- Motivate team members to achieve target and upgrade level by timeline
- Field Sales Quality and Improvement by checking FSO’s call records
- Spend time to go field to cross checking and ensure FSO follow collecting documents process