Customer Service (Cs) Supervisor

* Tasks / Responsibilities

- Overall management and accountability on the performance of the CS Team

- Organize the resource to handle the daily operation of the CS Team (inquiries, test plans, quotations, samples receipt/ dispatch, test reports, invoicing, debt collection, etc.)

- Assign jobs to subordinate staff, train/ coach them and supervise/ review their performance

- Review and sign (if assigned) in test reports

- Coordinate with Sales Team to approach clients for generating revenue/ profit

- Handle subcontracted jobs

- Responsible for debt collection

- Review and close files after completing the jobs

- Responsible for the quality management system (SOP, forms, guidelines, quality database update, etc.)

- Investigate complaints/ claims, suggest a solution for management’s approval, reply to clients and have proper actions to improve the situation

- Prepare weekly highlight, monthly reports and other reports to Food Lab manager

- QHSE compliance

- Other tasks assigned by the Food Lab Manager

- University or College graduated

- English is fluency

- Good communication skill

- At least 2 years in customer services at the same level

Chưa cập nhật

SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 90,000 employees, we operate a network of more than 2,000 offices and laboratories around the world.

Our core services can be divided into four categories:

Inspection: our comprehensive range of world-leading inspection and verification services, such as checking the condition and weight of traded goods at transshipment, help you to control quantity and quality, and meet all relevant regulatory requirements across different regions and markets
Testing: our global network of testing facilities, staffed by knowledgeable and experienced personnel, enable you to reduce risks, shorten time to market and test the quality, safety and performance of your products against relevant health, safety and regulatory standards
Certification: we enable you to demonstrate that your products, processes, systems or services are compliant with either national or international standards and regulations or customer defined standards, through certification
Verification: we ensure that products and services comply with global standards and local regulations. Combining global coverage with local knowledge, unrivalled experience and expertise in virtually every industry, SGS covers the entire supply chain from raw materials to final consumption.

* Inspection:
Agriculture & Food
Automotive
Aviation
Chemical
Construction
Consumer Goods & Retail
Energy
Finance
Industrial Manufacturing
Life Sciences
Logistics
Mining
Oil & Gas
Public Sector

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