Quality Improvement Manager

A. GENERAL JOB FUNCTION:
ScanCom Vietnam has an opportunity for a Quality Improvement Manager (QIM) as part of our Quality Assurance Division. This position will be responsible for cross functional quality improvement activities, product/process risk assessment (DFMEA/PFMEA), feedbacks to customer claims, counter sample approval, internal compliance audit for product and critical processes.
B.RESPONSIBILITIES, DUTIES&AUTHORITIES: 
- Read and fully understand the technical drawing, customers’ requirements on product quality standard, ScanCom Quality Handbook, ScanCom SOP, Work Instructions, Claim Database System.
- Represent QA in DFMEA and PFMEA activities for new and existing designs and processes.
- Review necessary documentations to upgrade the product status code in the system so that it can be officially verified and approved for mass production.
- Participate in product quality review meeting with customers when needed
- Review and approve counter sample used for reference in mass production and final control, and samples for sealing/sales meeting.
- Make a plan for randomly testing products from mass production, follow up with Test Center, Technical Department on the test result and initiate CAPA if any failure is discovered.
- Make a plan for random audit on critical processes to identify the need for preventive and corrective actions on production shop floors and follow up on implementation.
- Raise CAPA reports for customer complaints and manage the process of identifying the root cause of failure, implementing corrective action/preventive action and verifying effectiveness within agreed timelines
- Give feedbacks to customer complaints within agreed timelines
- Facilitate and maintain records of all internal and external communications relevant to assigned projects including meeting minutes
- Prepare weekly/monthly report to superior for assigned tasks
- Implement other works as requested by superior and commit to take actions with agreed timelines
C. WORKING RELATIONSHIP:
* Internal Relationship:
- Cooperate with Sales, Technical and Production on CAPA work for customer complaints.
- Work closely with all departments in SCVN for identification of actions for quality improvement.
- Communicate directly to QA Senior Manager on the daily job, on assigned projects and basic reports
* External Relationship:
- Contract Manufacturers
- According to instructions from superior in each special projects
* Customer and Suppliers
- According to instructions from superior in each special projects
* REPORTING RELATIONSHIPS
* Superior:
QA Senior Manager.
* Subordinate:
Shall be assigned depending on the need of projects
E. WORKING CONDITION:
- Working place: Song Than Industrial Park, Binh Duong Province, Vietnam
- Working time: Full time
- Willing to work overtime or on Saturday, Sunday (if the job requires).

D. EXPERIENCE & QUALIFICATION:
* Experience:
- Systems thinker, able to handle complex tasks and assignments
- Ability to gather, analyze, and synthesize data, reason logically and accurately, and draw valid conclusions
- Ability to implement internal audits for company procedures, production processes.
- Must be able to understand and solve quality issues at a detailed level
- Structured approach to problem solving
- Working knowledge of DFMEA and PFMEA principles
- Working knowledge of 8D Problem Solving, SPC
- Proactively in contribute ideas to set up and improve the product quality and quality assurance system.
- Can-do attitude
- Team player and change motivator
* Qualifications:
- Graduated from Technical University.
- 5 years of experience in Quality Management position in Furniture Company
- Color-blindness testing passed
- Able to read technical drawing
- Able to read, write, speak, understand and satisfactorily communicate with others in English in person, over the phone and via email
- Excellent knowledge MS office package, in particular Word, Excel, Outlook and Power Point Presentation.
* Advantages to Have:
- Knowledge of Lean and Six Sigma
- ISO: 9001-2015 Internal Auditor

Chưa cập nhật

ScanCom International A/S is one of the world’s largest manufacturers of outdoor furniture. ScanCom’s corporate head office is situated in Korsør, Denmark, and our production operations are located in Vietnam, Indonesia and Brazil. Our main product lines are garden furniture made from Wood, Aluminum, Steel, Plastic and Petan® woven materials. In Vietnam, our factory is located at Song Than 1 IPZ, Di An, Binh Duong

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