- Layout design for customers and showrooms, display design.
- Candidate enable to open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customers complaint and determining the cause of the problem. Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Prepare product or service reports by collecting and analyzing customer information (feedbacks, customers’questions, complaining, type of purchased products,…)
- Manage of incoming calls both Vietnamese and English.
- Generate sales leads, maintaining and looking for potential customers by online environment.
- Expanding sales channel or 3 RD party channel including Interior Design Company, real estate agency by cold email or phone.
- Identify and assess customers’ needs to achieve satisfaction
- Prepare payment request and any document to finish sales (bill, contract,…)
- In charge managing fanpage interaction by response quickly customers request
or questions on fanpage, and phone.
- Resolve customer complaints via phone, email, or social media
- Use telephones to reach out to customers and verify account information