To successfully design and build Dynamic 365 to meet business needs: understand the business process, determine client needs, configure the application in alignment with business needs, ensure Usability.
Conducting gap analysis between business requirements and software
Provide input and advice regarding Microsoft Dynamics CRM capabilities, functions and features to clients and prospects
Is responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected.
Is responsible for conducting acceptance testing and training customer resources
Leading workshops and meeting during the implementation periods
Quality Assurance and Testing.
Document business requirements, user guide, test script, etc.