Logistics Operation Manager (Logistics/ Shipping) - Hà Nội Branch

* Control/ manage customer service operation;

- Daily control operation issue of customer service

- Take ownership of customers issues and follow problems through to resolution

- Control the whole process (activity, budget, resources,..).

- Lead implementation & follow up those activities,

* Evaluate current situation, build up improvement process to improve Service to customer productivity and cooperate with other partners:

- Work and cooperate with Carriers, vendors, agents for setting up basic process and transfer to cs team.

- Analyze productivity to build development plan.

- Improve customer service experience, create engaged customers and facilitate growth

- Develop service procedures, policies and standards

- Coordinate with internal/external partners to implement process & system improvement.

* Develop capability for team:

- Align with director on development plan

- Team coaching on professional skills, system & processes

- Job training to ensure smoothly & effective operation

* ALLOWANCE:

- Working time: Monday - Friday

- Friendly environment.

- Health Insurance.

- Annual Salary Increase Review based on performance

- Lunch Allowance

- College or University Degree in relevant fields.

- 3 Year+ Experience in forwarding, shipping, logistics, import & export company

- Can use fluently Excel, Word

- Both strong spoken and written in English

- Good at Problem Solving and independent working

- Client-oriented, responsible, careful, detail & result-oriented

- Ability to work under pressure

Chưa cập nhật

Founded in Korea 15 years ago, CARGOROWORLD NETWORKS is one of the leading companies in logistics field. Different from other logistics companies, we offer our valued customers both online and offline services. Online solutions will enhance customers’ brand image and connect them with their partners globally. Our experts with more than 25-year experience will connect you to your partners using our logistics solutions

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