- Join MK marketing team at the supervisor level, and interact with external partners such as Media agency, Digital Marketing firms and internal resources (local and international)
- Lead, Manage & track digital marketing strategy and budget for priority brands/countries approved by management team
- Supervise all digital initiatives both in terms of content and media (paid, owned and earned), align internally, launch and manage the brands engagement through community.
- Assure brand websites and online initiative’s strategic direction, consistency, legal compliance & optimization
- Design, structure, launch and monitor CRM program.
- Elevate digital capabilities and improve our digital marketing excellence in LA, by building a community of practice, collecting sharing relevant digital regional and global news and insights.
- Marketing go to person for website direction, digital & social media and CRM
- Responsible for the promotion of products through the web, optimize the websites on high SEO standards
- Drive brand presence digitally in front of our consumers, SEM and paid web placement for multiple brands
- Monitor/track website and/or digital marketing performance. Track measures of success. Identify KPIs to be used to monitor success and benchmark vs competition
- Establish CRM strategy, build solid database, find key suppliers and track operations monthly.
- Source organic names and find reliable suppliers to complement the database
- Operate under strict countries personal information access laws
- Build social media strategy, provide content and approve all local content
- Review social media projects and align with internal PR. Plan/Supply content strategy 1-month ahead of time and Circulate
- Manage reports and negative feedback accordingly
- Responsible for securing that local countries manage/stimulate social community exchanges (pre-approved content)
- Monitor the respond and answer to questions / concerns according, 24 business hours after posting, but ideally within 2 hours. Pre-approved answers will be reviewed, but the Digital and Community Manager will have the freedom to adjust the content of answers as required, while staying consistent with the locally approved product claims.
- Create and update weekly and monthly Social media reports, Analyse campaigns and provide recommendations
- Manage risk & prepare risk mitigation (Social Media environment). Escalate potential high exposure events
- Build a digital community of practice, monitoring and sharing relevant digital regional and global social environment for news and insights
- Track measures of success. Identify KPIs to be used to monitor success and benchmark vs competition