Customer Service Executive

- Communications with customers and Providers.
- Handle customer enquiries and complaints to assist and recommend appropriate solutions, enabling customers to enjoy products and services.
- Cooperate and negotiate with Providers to bring amicable solutions and satisfaction to customers
- Ensure pending cases are processed within required timeframe following company’s procedure
- Process booking according to customers request via Internal/external system
- Other duties assigned by Managers.

-Minimum 01-year experience in travel industry and customer support
-Service-oriented mindset and good customer service skills.
-Willingness to work in shifts
-Good command of spoken and written English, priority in Chinese.
-Responsible, pro-active and attention to details
-Be a good team player.

- Personal laptop provided
- Good salary package offered to the successful candidates
- Social insurance, health insurance, unemployment insurance, 13th month salary according to Labor Laws
- Multicultural and friendly working environment

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