Assistance Automotive Network Service Manager

Responsibile for tasks of Vietnam Automotive Network management, summarizing fleet report, motoring Roadside service and other Network projects in order to enhance effectiveness of our business, coordinating with provider, training, prepareing/providing update reports and related documents and other related matters as assigned by Manager.

Key Responsibilities
- Find and develop new service providers to support company’s service and train service providers
- Prepare and send documents related to service providers, e.g. service agency contract, uniform, service form, etc.
- Evaluate performance of staff and providers, control them to meet the standard
- Follow up/coordinate in order to solve problems regarding service providers and related departments
- Update/modify information related to service providers (such as vehicles type that providers can provide service for, equipmemnt, car dealers, etc.) in order to send all information to other departments, update in information program and prepare monthly/quarterly/annual report.
- Summarize roadside assistance service report in order to develop/improve effectiveness of service implementation according to standardized processes of providing company’s service to customers and to support company to increase profit and reduse cost.
- Develop/increase number of service cases and fleet, control cost to be most effective.
- Control service providers’ cost to be most effective.
- Manage cost control of purchasing and maintainance of fleets and service stations under plan and budget.
- Monitor all projects of network department to achieve the target.
- Perform other duties and additional assignments required by supervisor

Working Conditions:
- 08.30am-05.30pm – with flexibility to adapt
- Monday-Friday – with flexibility to adapt
- Location: Hanoi – with potential traveling requirements

- Vietnamese native speaker with excellent command of English
- Sales experience in automotive industry
- Good command in MS Office (Excel, PowerPoint, Word)
- Good analytical, problem-solving skills
- Excellent interpersonal/communication skills, ability to build/maintain rapport with key stakeholders
- Ability to manage priorities and meet deadlines
- Strong self-control with ability to create a pleasant working environment
- Proven management skills including leadership, goal setting, team building, staff assessment, training need assessment, performance management, counseling and coaching in relation to performance goals and individual development
- Aability to plan, implement and manage change including high level analytical planning and decision making abilities
- Well-developed liaison and communication skills and the capacity to negotiate and resolve conflict with clients, staff and management

Desired
- Success in managing large teams in a high volume
- Commercially focused with a proven commitment to, and thorough understanding of, the principles of customer service particularly applying assistance.

Chưa cập nhật

Allianz Worldwide Partners is the worlds largest Assistance and Travel Insurance Group. Since being founded in year 2000, Allianz Worldwide Partners Thailand has grown to become a clear leader in the Roadside Assistance field and has also established a strong market position in Travel Insurance.

The company currently employs more than 800 caring and helping staff. As the world‘s leading assistance company, helping is in our DNA. And we don‘t just help our customers, our caring nature extends to our employees too.

So if you live to help, and would like to work for an international network that offers development opportunities and really cares for its employees, contact us today and join our global family.

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